T-mobile Will Now Handles Metronet Residential Customers While Metronet Still Lays Groundwork
What this mean if you are a Metronet Internet customer here in Palm Coast and Flagler County, Florida.
Youโre now a T-Mobile Fiber customer: If you previously had internet service from Metronet at home, your service and account will now be handled by T-Mobile Fiber.
Youโre now a T-Mobile Fiber customer: If you previously had internet service from Metronet at home, your service and account will now be handled by T-Mobile Fiber.
T-mobile Will Now Handles Metronet Residential Customers While Metronet Still Lays Groundwork
What this mean if you are a Metronet Internet customer here in Palm Coast and Flagler County, Florida.
T-Mobile takes over your experience: T-Mobile Fiber is now in charge of things like billing, customer support, and new sign-ups for home internet.
Metronet is still behind the scenes: Theyโll continue to build and maintain the fiber network and handle installations, but youโll interact with T-Mobile Fiber for everything customer-facing.
Nothing changes. Metronet is keeping its commercial services. If youโre a business using Metronet, youโll continue working with them directly.
This is a partnership, not a full takeover. Think of it as T-Mobile Fiber being the โfaceโ for residential services, while Metronet remains the โbuilderโ and provider behind the scenes โ especially for infrastructure and business services.
NEW YORK--(BUSINESS WIRE)--KKR, a leading global investment firm, today announced the completion of the previously announced acquisition of Metronet, one of the largest and fastest-growing independent fiber-to-the-home providers in the United States, through a joint venture with T-Mobile, a leading telecommunications company with the largest 5G network. The transaction brings together Metronetโs broadband infrastructure, rapidly growing residential and commercial fiber business operations and existing customers, creating a scaled platform to accelerate fiber deployment across underserved markets.
โFiber is the connective tissue of the modern economyโfrom teleโhealth and remote learning to AIโpowered enterprises,โ said Waldemar Szlezak, Partner and Global Head of Digital Infrastructure at KKR. โFor over 15 years, KKR has been a leader in the fiber space, delivering capital and capabilities to the worldโs most critical networks. By combining Metronetโs leading build engine with TโMobileโs national reach, we can accelerate worldโclass connectivity to millions of underserved homes and businesses.โ
Metronet is delivering multi-gigabit internet service in more than 300 communities in 19 states, with more communities added each month. More than 2.6 million homes and businesses have access to Metronet fiber, which covers more than 42,000 miles.
The acquisition builds on KKRโs integrated digital infrastructure franchise. KKR has committed $31 billion of equity into digital infrastructure and over $20 billion into power and renewables. This includes supporting five dataโcenter platforms across U.S., APAC, and EMEA with over 155 facilities and 9 GW of pipeline. KKRโs digital infrastructure portfolio also includes 12 fiber investments across ~30 million homes passed in the U.S., Europe, and Latin America, with ~4 million new homes passed with fiber infrastructure per year, as well as total 130,000+ wireless infrastructure sites across Europe and APAC.
As part of the closing of the transaction, Metronet will now become a wholesale internet services provider, with T-Mobile Fiber as its partner for residential service. T-Mobile Fiber has acquired Metronetโs residential customers and will have responsibility for residential customer acquisition, support, and the customer experience. Metronet will continue to build new fiber-optic network infrastructure, maintain its existing network, and install service for new customers. Under the joint venture, Metronet has retained its commercial-services business.
โMetronet has built the industryโs most efficient fiberโconstruction engine, bringing worldโclass digital infrastructure to underserved communities at an unprecedented pace,โ said Dave Heimbach, Chief Executive Officer of Metronet. โWith KKR and TโMobile, we have bestโinโclass strategic partners committed to taking our growth to the next level.โ
About KKR
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKRโs insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKRโs investments may include the activities of its sponsored funds and insurance subsidiaries. For additional information about KKR & Co. Inc. (NYSE: KKR), please visit KKRs website at www.kkr.com. For additional information about Global Atlantic Financial Group, please visit Global Atlantic Financial Groupโs website at www.globalatlantic.com.
About Metronet
Metronet, the nationโs fastest-growing fiber-to-the-home builder, is now owned by a joint venture of T-Mobile, Americaโs 5G leader, and KKR, the global investment firm. The company operates its 100% fiber optic networks on a commercial and wholesale basis, with T-Mobile Fiber providing marketing, sales and the customer experience for residential users. In cities across the country, Metronet has been building and operating fiber networks since 2005. Today, more than 2.6 million homes and businesses in more than 300 communities across 19 states have access to Metronet fiber, with new communities added each month. More information on the company can be found at metronet.com.
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