Social Security Tightens Security: Bank Account Updates No Longer Allowed by Phone

Recent reports have caused confusion about changes to Social Security’s phone services, but here’s what you need to know: The Social Security Administration (SSA) is not ending its telephone services. However, in an effort to combat fraud, the agency will no longer allow direct deposit bank account updates over the phone.

Why Is This Change Happening?

According to the SSA, approximately 40% of direct deposit fraud occurs when someone calls to change banking details. Until now, the agency has relied on security questions to verify a caller’s identity. However, this method is no longer considered secure enough to prevent scams.

To better protect Social Security recipients from fraud, the SSA has introduced stricter guidelines for updating banking information.

How to Update Your Bank Information

If you or someone you assist needs to update their Social Security direct deposit details, there are now two secure options:

• Online: Log into your my Social Security account and use two-factor authentication to verify your identity.
• In Person: Visit your local Social Security office with the necessary identification to make changes.

These security measures align with those used by major financial institutions, ensuring that personal information remains protected.

Are Other Social Security Phone Services Changing?

No, all other SSA telephone services remain available. The agency has reassured the public that misleading reports suggesting a broader reduction in phone services are false.

Social Security Benefits and Workforce Changes

This policy update comes at a time of significant transitions within the SSA. With over 70 million Americans relying on Social Security—nearly 90% of them aged 65 and older—small changes can have widespread effects.

Additionally, the SSA recently announced a 12% reduction in its workforce, cutting approximately 7,000 jobs as part of a broader federal restructuring. Despite these changes, the agency remains committed to maintaining essential services for beneficiaries.

Protecting Seniors from Fraud

Both former President Donald Trump and Elon Musk have promoted claims that millions of deceased individuals continue to receive Social Security payments. However, the SSA has debunked these allegations with its own data. While fraud does exist, the agency has not disclosed how much of it occurs through direct deposit transactions.

By implementing this new security measure, the SSA aims to protect seniors and other beneficiaries from financial scams. While the change may require some adjustments, it ultimately strengthens protections against fraudsters attempting to exploit the system.

For further assistance, visit www.ssa.gov or call your local Social Security office.

You can read the Social Secuirty Administration Announcement on Correcting the Misleading Media Here.